:root{--brand:#2563eb;--bg:#f6f7f9;--panel:#fff;--border:#e6e8eb;--muted:#6b7280;--text:#111827;--topbar-h:52px;font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif}*{box-sizing:border-box}body{background:var(--bg);color:var(--text);margin:0}.muted{color:var(--muted)}.app-shell{grid-template-rows:1fr;grid-template-columns:220px 1fr;height:100dvh;display:grid}.topbar{height:var(--topbar-h);color:#e2e8f0;z-index:50;background:#0f172a;align-items:center;gap:10px;padding:0 12px;display:none;position:relative}.nav-toggle{color:inherit;cursor:pointer;background:0 0;border:1px solid #ffffff40;border-radius:8px;padding:6px 10px;font-size:18px;line-height:1}.nav-backdrop{z-index:30;background:#0f172a73;display:none;position:fixed;inset:0}.sidebar{color:#e2e8f0;background:#0f172a;flex-direction:column;padding:16px;display:flex}.sidebar .brand{margin-bottom:20px;font-size:18px;font-weight:700}.sidebar nav{flex-direction:column;gap:4px;display:flex}.nav-link{color:#cbd5e1;border-radius:8px;padding:8px 10px;font-size:14px;text-decoration:none}.nav-link:hover{color:#fff;background:#ffffff14}.sidebar-footer{flex-direction:column;gap:6px;margin-top:auto;font-size:13px;display:flex}.link-button{color:#93c5fd;cursor:pointer;text-align:left;background:0 0;border:0;padding:0}.content{flex-direction:column;min-width:0;min-height:0;display:flex;overflow:hidden}.inbox{flex:1;grid-template-columns:300px 1fr 280px;min-height:0;display:grid}.inbox>*{min-width:0;min-height:0}.inbox-list,.inbox-visitor{border-right:1px solid var(--border);background:var(--panel);overflow-y:auto}.inbox-visitor{border-right:0;border-left:1px solid var(--border);padding:16px}.inbox-filters{border-bottom:1px solid var(--border);flex-wrap:wrap;gap:4px;padding:10px;display:flex}.inbox-filters button{border:1px solid var(--border);cursor:pointer;background:#fff;border-radius:999px;padding:3px 10px;font-size:12px}.inbox-filters button.active{background:var(--brand);color:#fff;border-color:var(--brand)}.inbox-list ul{margin:0;padding:0;list-style:none}.inbox-list li{border-bottom:1px solid var(--border);cursor:pointer;padding:12px 14px}.inbox-list li.selected{background:#eff6ff}.inbox-list .row{justify-content:space-between;align-items:center;display:flex}.badge{background:var(--brand);color:#fff;border-radius:999px;padding:1px 7px;font-size:11px}.inbox-thread{background:var(--bg);flex-direction:column;display:flex;overflow:hidden}.messages{flex-direction:column;flex:1;gap:8px;min-height:0;padding:16px;display:flex;overflow-y:auto}.message{flex-direction:column;max-width:70%;display:flex}.message.visitor{align-self:flex-start}.message.user,.message.system{align-self:flex-end;align-items:flex-end}.bubble{border:1px solid var(--border);overflow-wrap:anywhere;background:#fff;border-radius:12px;padding:8px 12px}.message.user .bubble{background:var(--brand);color:#fff;border-color:var(--brand)}.composer{border-top:1px solid var(--border);background:#fff;gap:8px;padding:12px;display:flex}.composer textarea{resize:none;border:1px solid var(--border);font:inherit;border-radius:8px;flex:1;padding:8px}.composer button,.auth-card button{background:var(--brand);color:#fff;cursor:pointer;border:0;border-radius:8px;padding:8px 16px}.empty{color:var(--muted);padding:16px}.empty.centered{margin:auto}.inbox-visitor dl{grid-template-columns:1fr;gap:2px;display:grid}.inbox-visitor dt{color:var(--muted);margin-top:8px;font-size:12px}.inbox-visitor dd{overflow-wrap:anywhere;margin:0}.inbox-visitor pre{white-space:pre-wrap;word-break:break-word;background:#f8fafc;border-radius:8px;padding:8px;font-size:12px}.auth-screen{justify-content:center;align-items:center;min-height:100dvh;padding:16px;display:flex}.auth-card{border:1px solid var(--border);background:#fff;border-radius:14px;flex-direction:column;gap:10px;width:100%;max-width:320px;padding:28px;display:flex}.auth-card h1{margin:0}.auth-card label{flex-direction:column;gap:4px;font-size:13px;display:flex}.auth-card label.checkbox{flex-direction:row;align-items:center;gap:8px}.auth-card input{border:1px solid var(--border);font:inherit;border-radius:8px;padding:10px;font-size:16px}.field-error{color:#dc2626;font-size:12px}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.small{font-size:12px}.ok{color:#047857}.warn{color:#b45309}code,.snippet{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px}.snippet{border:1px solid var(--border);white-space:pre-wrap;word-break:break-all;background:#f8fafc;border-radius:8px;margin:8px 0;padding:10px}.presence{align-items:center;display:inline-flex}.presence-dot{background:#9ca3af;border-radius:50%;width:9px;height:9px;margin-right:6px;display:inline-block}.presence-available .presence-dot{background:#10b981}.presence-away .presence-dot{background:#f59e0b}.inbox-toolbar{border-bottom:1px solid var(--border);align-items:center;gap:8px;padding:10px;display:flex}.search-input{border:1px solid var(--border);min-width:0;font:inherit;border-radius:8px;flex:1;padding:6px 8px;font-size:13px}.presence-switch{align-items:center;gap:4px;display:flex}.presence-switch select,.inbox-filters select{border:1px solid var(--border);background:#fff;border-radius:999px;padding:3px 6px;font-size:12px}.inbox-filters.secondary{gap:6px}.inbox-filters .count{opacity:.7}.conversation-list li{padding:0}.conversation-button{text-align:left;width:100%;font:inherit;cursor:pointer;color:inherit;background:0 0;border:0;padding:12px 14px;display:block}.conversation-list li.selected .conversation-button{background:#eff6ff}.tag-row{flex-wrap:wrap;gap:4px;margin-top:6px;display:flex}.tag{color:#3730a3;background:#e0e7ff;border-radius:999px;align-items:center;gap:4px;padding:1px 8px;font-size:11px;display:inline-flex}.tag-remove{cursor:pointer;color:inherit;background:0 0;border:0;padding:0;font-size:13px;line-height:1}.thread-header{border-bottom:1px solid var(--border);background:#fff;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:10px 16px;display:flex}.thread-title{align-items:center;gap:10px;min-width:0;display:flex}.thread-who{overflow-wrap:anywhere;min-width:0}.pane-back,.pane-details,.sheet-close{border:1px solid var(--border);color:inherit;font:inherit;cursor:pointer;background:#fff;border-radius:8px;padding:8px 10px;font-size:14px;line-height:1;display:none}.sheet-backdrop{z-index:20;background:#0f172a73;display:none;position:fixed;inset:0}.thread-actions{flex-wrap:wrap;align-items:center;gap:6px;min-width:0;display:flex}.thread-actions select{max-width:100%}.thread-actions select,.thread-actions button{border:1px solid var(--border);cursor:pointer;background:#fff;border-radius:8px;padding:4px 8px;font-size:12px}.message footer{align-items:center;gap:6px;display:flex}.channel-chip{color:#92400e;background:#fef3c7;border-radius:999px;padding:0 6px;font-size:11px}.attachments{margin:6px 0 0;padding:0;font-size:12px;list-style:none}.composer{flex-direction:column;position:relative}.composer-actions{justify-content:flex-end;align-items:center;gap:10px;display:flex}.composer-actions .muted{overflow-wrap:anywhere;min-width:0;margin-right:auto}.canned-menu{border:1px solid var(--border);background:#fff;border-radius:10px;max-height:220px;margin:0 0 6px;padding:4px;list-style:none;position:absolute;bottom:100%;left:12px;right:12px;overflow-y:auto;box-shadow:0 8px 24px #0000001f}.canned-menu button{text-align:left;cursor:pointer;width:100%;font:inherit;background:0 0;border:0;border-radius:6px;padding:6px 8px;display:block}.canned-menu button:hover{background:#f1f5f9}.facts{flex-direction:column;gap:8px;margin:0;padding:0;font-size:13px;list-style:none;display:flex}.facts li{overflow-wrap:anywhere;align-items:baseline;gap:8px;display:flex}.fact-icon{text-align:center;flex:0 0 18px;font-size:13px;line-height:1.2}.inbox-visitor section{border-top:1px solid var(--border);margin-top:16px;padding-top:12px}.inbox-visitor h3,.inbox-visitor h4{margin:0 0 6px;font-size:13px}.inbox-visitor h3{align-items:center;gap:6px;font-size:15px;display:flex}.inbox-visitor input[type=text],.inbox-visitor textarea{border:1px solid var(--border);width:100%;font:inherit;border-radius:8px;padding:6px;font-size:13px}.cart-list,.timeline,.note-list,.plain{margin:0;padding:0;font-size:13px;list-style:none}.timeline li,.note-list li{border-bottom:1px solid var(--border);padding:4px 0}.note-form{flex-direction:column;gap:6px;margin-bottom:10px;display:flex}.note-form button,.inbox-visitor .form-actions button{background:var(--brand);color:#fff;cursor:pointer;border:0;border-radius:8px;align-self:flex-end;padding:5px 12px;font-size:12px}.settings{flex:1;min-height:0;padding:24px 28px;overflow-y:auto}.settings-header h1{margin:0 0 4px;font-size:22px}.panel-actions{margin:16px 0}.panel-actions button,.form-actions button,.card button{background:var(--brand);color:#fff;cursor:pointer;font:inherit;border:0;border-radius:8px;padding:7px 14px;font-size:13px}.form-actions button[type=button],.card button.secondary{color:var(--text);border:1px solid var(--border);background:#fff}.card button.danger,.form-actions button.danger{color:#b91c1c;background:#fff;border:1px solid #fecaca}.card{background:var(--panel);border:1px solid var(--border);border-radius:12px;max-width:900px;margin-bottom:16px;padding:18px}.card-header{flex-wrap:wrap;justify-content:space-between;align-items:baseline;gap:12px;display:flex}.card h2{margin:0 0 10px;font-size:16px}.card h3{margin:16px 0 4px;font-size:14px}.form-grid{gap:12px;max-width:560px;display:grid}.field{flex-direction:column;gap:4px;font-size:13px;display:flex}.field-label{font-weight:600}.field-label abbr{color:#dc2626;text-decoration:none}.field-hint{font-size:12px}.field input,.field select,.field textarea,.inline-form input{border:1px solid var(--border);font:inherit;background:#fff;border-radius:8px;padding:7px 8px;font-size:13px}.checkbox{align-items:center;gap:8px;font-size:13px;display:flex}.checkbox.small{font-size:12px}.form-actions{align-items:center;gap:8px;margin-top:4px;display:flex}.inline-form{flex-wrap:wrap;align-items:flex-end;gap:8px;margin-top:12px;display:flex}.detail-grid{grid-template-columns:160px 1fr;gap:6px 12px;margin:0;font-size:13px;display:grid}.detail-grid dt{color:var(--muted)}.detail-grid dd{margin:0}.table-scroll{-webkit-overflow-scrolling:touch;overflow-x:auto}.data-table{border-collapse:collapse;width:100%;font-size:13px}.data-table th,.data-table td{text-align:left;border-bottom:1px solid var(--border);vertical-align:top;padding:8px 6px}.data-table thead th{color:var(--muted);font-size:12px;font-weight:600}.data-table input[type=text],.data-table input[type=time],.data-table select{border:1px solid var(--border);font:inherit;border-radius:6px;padding:4px 6px;font-size:13px}.data-table button{padding:4px 10px;font-size:12px}.status-line{margin:0 0 12px}.alert{border-radius:8px;margin:0 0 14px;padding:8px 12px;font-size:13px}.alert-success{color:#065f46;background:#ecfdf5;border:1px solid #a7f3d0}.alert-error{color:#991b1b;background:#fef2f2;border:1px solid #fecaca}@media (width<=1100px){.inbox{grid-template-columns:260px 1fr}.pane-details{margin-left:auto;display:inline-block}.inbox-visitor{z-index:25;border-left:1px solid var(--border);visibility:hidden;overscroll-behavior:contain;width:min(360px,90vw);transition:transform .2s,visibility .2s;position:fixed;top:0;bottom:0;right:0;transform:translate(100%);box-shadow:-12px 0 32px #0f172a2e}.inbox.details-open .inbox-visitor{visibility:visible;transform:none}.inbox.details-open .sheet-backdrop{display:block}.sheet-close{margin-left:auto;display:block;position:sticky;top:0}}@media (width<=760px){.app-shell{grid-template-rows:auto 1fr;grid-template-columns:1fr}.topbar{display:flex}.topbar .brand{font-size:16px;font-weight:700}.sidebar{top:var(--topbar-h);z-index:40;width:min(260px,82vw);transition:transform .2s;position:fixed;bottom:0;left:0;overflow-y:auto;transform:translate(-100%)}.app-shell.nav-open .sidebar{transform:none}.app-shell.nav-open .nav-backdrop{top:var(--topbar-h);display:block}.sidebar .brand{display:none}.nav-link{padding:12px 10px;font-size:15px}.inbox{grid-template-columns:1fr}.inbox-list,.inbox-thread{border-right:0;grid-area:1/1;min-height:0}.inbox.pane-list .inbox-thread,.inbox.pane-thread .inbox-list{display:none}.pane-back{display:block}.inbox-visitor,.sheet-backdrop{top:var(--topbar-h)}.inbox-visitor{width:100%;padding:12px 16px 24px}.inbox-toolbar{z-index:5;background:var(--panel);flex-wrap:wrap;position:sticky;top:0}.search-input{flex:100%;padding:10px;font-size:16px}.presence-switch{flex:auto}.presence-switch select{flex:1;min-width:0;padding:6px 10px;font-size:13px}.inbox-filters button{flex:none;padding:7px 12px;font-size:13px}.inbox-filters.secondary select{flex:1;min-width:0;padding:7px 10px;font-size:13px}.conversation-button{padding:14px}.thread-header{z-index:5;gap:8px;padding:8px 12px;position:sticky;top:0}.thread-title{width:100%}.thread-actions{grid-template-columns:1fr 1fr;gap:6px;width:100%;display:grid}.thread-actions select,.thread-actions button{width:100%;padding:8px;font-size:13px}.message{max-width:88%}.messages{padding:12px}.composer{padding:10px 12px calc(10px + env(safe-area-inset-bottom));gap:6px}.composer textarea{font-size:16px}.composer-actions{flex-wrap:wrap;justify-content:stretch}.composer-actions .muted{white-space:nowrap;text-overflow:ellipsis;flex:100%;margin-right:0;font-size:11px;overflow:hidden}.composer-actions button{flex:1;padding:12px 16px}.composer-actions .field-error{flex:100%}.settings{padding:16px 14px 32px}.table-scroll{overflow-x:visible}.data-table,.data-table tbody,.data-table tr,.data-table th,.data-table td{display:block}.data-table thead{display:none}.data-table tbody tr{border:1px solid var(--border);border-radius:10px;margin-bottom:10px;padding:4px 12px 10px}.data-table th[scope=row]{border-bottom:1px solid var(--border);padding:8px 0 4px;font-size:14px}.data-table td{border-bottom:0;padding:8px 0;display:block}.data-table tbody tr td+td{border-top:1px solid var(--border)}.data-table td:before{content:attr(data-label);color:var(--muted);margin-bottom:4px;font-size:12px;display:block}.data-table select,.data-table input[type=text],.data-table input[type=time]{width:100%;padding:8px;font-size:16px}.data-table button{width:100%;padding:10px;font-size:13px}.data-table .checkbox.small{padding:4px 0}.data-table td:has(>input[type=checkbox]){align-items:center;gap:10px;display:flex}.data-table td:has(>input[type=checkbox]):before{margin-bottom:0}.card{padding:14px}.form-grid,.detail-grid{grid-template-columns:1fr}.form-actions,.panel-actions,.inline-form{flex-wrap:wrap}.field input,.field select,.field textarea,.inline-form input{font-size:16px}}